1. What Are Cookies?

Cookies are small text files that are placed on your computer or mobile device when you visit a website. They are widely used to make websites work more efficiently and to provide information to website owners about how users interact with their sites.

This Cookie Policy explains how My Crash App ("we," "us," "our") uses cookies and similar tracking technologies on our website, mobile application, and related services (collectively, the "Service").

By using our Service, you consent to the use of cookies and similar technologies as described in this policy. If you do not agree with our use of cookies, you should adjust your browser settings accordingly or discontinue use of our Service.

2. Types of Cookies We Use

2.1 Essential Cookies

These cookies are necessary for the proper functioning of our Service and cannot be disabled in our systems. They are usually set in response to actions you take, such as logging in or filling out forms.

2.2 Functional Cookies

These cookies enhance the functionality and personalization of our Service. They may be set by us or by third-party providers whose services we use.

• User interface preferences (theme, language settings)
• Form auto-completion data
• Chat history and conversation state
• PWA (Progressive Web App) functionality
• Offline data synchronization

2.3 Performance and Analytics Cookies

These cookies collect information about how you use our Service to help us improve performance and user experience.

• Page views and user navigation patterns
• Feature usage and interaction data
• Error reporting and debugging information
• Load times and performance metrics
• A/B testing and feature optimization

2.4 Targeting and Advertising Cookies

We may use these cookies to deliver relevant advertisements and track their effectiveness. These cookies may be set by us or our advertising partners.

3. Specific Cookies and Technologies We Use

3.1 Authentication and Session Management

3.2 User Preferences and Settings

3.3 Analytics and Performance

4. Third-Party Cookies and Services

4.1 Supabase (Authentication & Database)

We use Supabase for user authentication and data storage. Supabase may set cookies for authentication and session management.

• Authentication tokens and refresh tokens
• Session management cookies
• Real-time connection state

4.2 SendGrid (Email Services)

SendGrid provides our email delivery services and may use cookies for:

• Email delivery tracking
• Open and click rate monitoring
• Bounce and unsubscribe handling

4.3 OpenAI (AI Services)

Our AI-powered features use OpenAI services. While OpenAI doesn't directly set cookies in your browser, they may process data for:

• AI model inference and responses
• Content analysis and generation
• Service improvement and optimization

4.4 Payment Processors

Third-party payment processors may set cookies for:

• Fraud detection and prevention
• Payment processing and verification
• Transaction security

5. Progressive Web App (PWA) Data Storage

5.1 Local Storage and IndexedDB

Our PWA functionality uses browser storage mechanisms to provide offline capabilities:

• Local Storage: User preferences, theme settings, temporary form data
• Session Storage: Current session data, navigation state
• IndexedDB: Offline claim data, document cache, sync queue
• Cache Storage: Application assets, offline page content

5.2 Service Workers

Service workers enable PWA functionality and may store:

• Cached application resources
• Offline page content
• Push notification data
• Background sync information

6. Mobile Application Data

When you use our mobile application or PWA on mobile devices, we may collect:

• Device identifiers and characteristics
• Application usage patterns
• Push notification preferences
• Location data (if permitted)
• Camera and file access (for document uploads)

This data is stored locally on your device and transmitted to our servers only when necessary for service functionality.

7. Managing Your Cookie Preferences

7.1 Browser Settings

Most web browsers allow you to control cookies through their settings:

• Chrome: Settings > Privacy and Security > Cookies and other site data
• Firefox: Preferences > Privacy & Security > Cookies and Site Data
• Safari: Preferences > Privacy > Manage Website Data
• Edge: Settings > Privacy, search, and services > Cookies and site permissions

7.2 Cookie Banner and Preferences

When you first visit our Service, you may see a cookie banner allowing you to:

• Accept all cookies
• Reject non-essential cookies
• Customize your cookie preferences
• Access detailed cookie information

7.3 Opting Out of Analytics

You can opt out of analytics tracking by:

• Adjusting your cookie preferences in our settings
• Using browser do-not-track settings
• Installing privacy-focused browser extensions
• Contacting us to disable analytics for your account

8. Data Retention and Storage

We retain cookie data for varying periods based on the type of cookie:

• Session Cookies: Deleted when you close your browser
• Authentication Cookies: 1 hour to 30 days depending on settings
• Preference Cookies: Up to 1 year
• Analytics Cookies: Up to 2 years
• PWA Data: Until manually cleared or app uninstalled

9. International Transfers

Some of our service providers may be located outside your country. When cookies are processed by these providers, your data may be transferred internationally. We ensure appropriate safeguards are in place for such transfers.

10. Updates to This Cookie Policy

We may update this Cookie Policy from time to time to reflect:

• Changes in our cookie usage
• New technologies or features
• Legal or regulatory requirements
• Updates to third-party services

We will notify you of significant changes by updating this page and the "Last Updated" date above. Continued use of our Service constitutes acceptance of the updated policy.

11. Contact Information

If you have questions about our use of cookies or this Cookie Policy, please contact us: