1. Introduction

My Crash App ("we," "us," "our," or "Company") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application, website, and related services (collectively, the "Service").

Our Service helps users recover money for vehicle depreciation after accidents by facilitating communication with insurance companies and connecting users with qualified attorneys.

By using our Service, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with our policies and practices, please do not use our Service.

2. Information We Collect

2.1 Personal Information You Provide

We collect personal information that you voluntarily provide to us, including:

• Identity Information: Name, email address, phone number, mailing address
• Account Information: Username, password, profile information
• Vehicle Information: Make, model, year, VIN, registration details, accident history
• Accident Details: Date, location, description, police report numbers, insurance claim numbers
• Financial Information: Vehicle value, repair costs, insurance coverage details
• Documentation: Photos, receipts, insurance documents, repair estimates, police reports
• Communication Records: Messages, emails, chat logs with our support team or attorneys

2.2 Information Collected Automatically

• Device Information: IP address, browser type, device type, operating system
• Usage Data: Pages viewed, time spent, features used, search queries
• Location Data: General geographic location (city/state level) for service optimization
• Cookies and Tracking: Session data, preferences, analytics information

2.3 Information from Third Parties

• Partner Attorneys: Case updates, legal assessments, outcome information
• Insurance Companies: Claim status, settlement information (with your consent)
• Public Records: Accident reports, vehicle registration data, court records
• Service Providers: Payment processors, identity verification services

3. How We Use Your Information

We use the information we collect for the following purposes:

3.1 Service Provision

• Assess diminished value claims and calculate potential compensation
• Generate professional documentation for insurance communications
• Match you with qualified attorneys in your jurisdiction
• Facilitate communication between you, attorneys, and insurance companies
• Process payments and commissions

3.2 Communication and Support

• Send service-related notifications and updates
• Provide customer support and respond to inquiries
• Send important legal and policy updates
• Conduct user surveys and collect feedback

3.3 Legal and Compliance

• Comply with legal obligations and regulatory requirements
• Respond to legal requests and prevent fraud
• Enforce our Terms of Service and protect our rights
• Maintain accurate records for legal proceedings

4. Information Sharing and Disclosure

4.1 With Your Consent

We share your information with third parties when you explicitly consent, including:

• Partner attorneys for legal representation
• Insurance companies for claim processing
• Expert witnesses or appraisers for case support

4.2 Service Providers

We work with trusted third-party service providers who assist in operating our Service:

• Supabase: Database and authentication services
• SendGrid: Email delivery and communication
• OpenAI: AI-powered document analysis and generation
• Payment Processors: Secure payment processing
• Cloud Storage: Secure document storage and backup

4.3 Legal Requirements

We may disclose your information when required by law or to:

• Comply with court orders, subpoenas, or legal process
• Respond to government requests or regulatory inquiries
• Protect our rights, property, or safety
• Prevent fraud or illegal activities

5. Data Security

We implement industry-standard security measures to protect your personal information:

• Encryption: Data encrypted in transit and at rest using AES-256
• Access Controls: Role-based access with multi-factor authentication
• Regular Audits: Security assessments and vulnerability testing
• Secure Infrastructure: Cloud-based systems with enterprise-grade security
• Employee Training: Regular security awareness and privacy training

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to:

• Provide our services and maintain your account
• Comply with legal obligations and regulatory requirements
• Resolve disputes and enforce our agreements
• Support ongoing legal proceedings related to your claim

Typical Retention Periods:

• Account information: Until account deletion + 30 days
• Claim documents: 7 years after case closure
• Communication records: 3 years from last interaction
• Financial records: 7 years for tax and audit purposes

7. Your Privacy Rights

7.1 General Rights

You have the following rights regarding your personal information:

• Access: Request a copy of your personal information
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your personal information
• Portability: Request transfer of your data to another service
• Opt-out: Unsubscribe from marketing communications

7.2 California Privacy Rights (CCPA)

California residents have additional rights under the California Consumer Privacy Act:

• Right to know what personal information is collected, used, shared, or sold
• Right to delete personal information (subject to legal exceptions)
• Right to opt-out of the sale of personal information
• Right to non-discrimination for exercising privacy rights

Note: We do not sell personal information to third parties.

7.3 European Privacy Rights (GDPR)

If you are in the European Economic Area, you have rights under the General Data Protection Regulation:

• Right to withdraw consent at any time
• Right to object to processing based on legitimate interests
• Right to restrict processing in certain circumstances
• Right to lodge a complaint with supervisory authorities

7.4 Exercising Your Rights

To exercise your privacy rights, contact us at:

• Email: privacy@mycrashapp.com
• Phone: 1-800-CRASH-APP
• Mail: Privacy Officer, My Crash App, [Address]

We will respond to your request within 30 days (45 days for complex requests).

8. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience. See ourCookie Policy for detailed information about:

• Types of cookies we use
• How to manage cookie preferences
• Third-party analytics and advertising
• Your choices regarding tracking

9. Children's Privacy

Our Service is not intended for individuals under 18 years of age. We do not knowingly collect personal information from children under 18. If you become aware that a child has provided us with personal information, please contact us immediately.

If we discover that we have collected personal information from a child under 18, we will delete such information from our systems promptly.

10. International Data Transfers

Our Service operates primarily in the United States. If you access our Service from outside the United States, your information may be transferred to, stored, and processed in the United States where our servers are located.

By using our Service, you consent to the transfer of your information to the United States and other countries where we operate, which may have different privacy laws than your country.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will:

• Post the updated Privacy Policy on our website
• Update the "Last Updated" date at the top of this policy
• Notify you of material changes via email or in-app notification
• Provide 30 days notice for significant changes

Your continued use of our Service after any changes constitutes acceptance of the updated Privacy Policy.

12. Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us: